Tuesday, June 24, 2014

How One Restaurant Is Using Big Data to Promote Servers

Steve Lohr:

When Jim Sullivan began working as a waiter at a Dallas restaurant a few years ago, he was being watched—not by the prying eyes of a human boss, but by intelligent software.

The digital sentinel, he was told, tracked every waiter, every ticket, and every dish and drink, looking for patterns that might suggest employee theft. But that torrent of detailed information, parsed another way, cast a computer-generated spotlight on the most productive workers.

Mr. Sullivan’s data shone brightly. And when his employer opened a fourth restaurant in the Dallas area in 2012, Mr. Sullivan was named the manager—a winner in the increasingly quantified world of work.